LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We built hanabet2 around your privacy. Every account detail, payment record and gaming session stays encrypted and protected. This policy explains exactly how we handle your information —...

Data EncryptedQRIS ProtectedAccount SecurePayment PrivateYour Rights Clear
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hanabet2 Your Data. Your Control. Our Commitment.

Privacy Policy Scope & Jurisdiction

hanabet2 operates under the laws and regulations applicable to our supported regions, including Indonesia. This policy governs how we collect, store, use and protect your personal information when you open an account, deposit via DANA, OVO, GoPay or QRIS, play our games, or contact our support team. We comply with data protection standards in all jurisdictions where we operate. Your information is

never sold to third parties. We retain account data only as long as your account remains active, plus the period required by local law.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions? Reach Us.

Email Support Send privacy concerns to our data protection team...
Live Chat Chat with our support agents during lobby hours...
Account Settings Manage your privacy preferences directly in your account...
REVIEW SIGNALS

Why Your Privacy Matters to Us

Encryption Standard

All data transmitted between your device and our servers uses industry-standard TLS encryption. Payment details and account credentials are never stored in plain text on our systems.

Third-Party Audit

We undergo annual security audits by independent firms to verify our data handling practices meet international standards. Results inform our policy updates and system improvements.

Minimal Collection

We collect only the information needed to verify your identity, process payments and deliver our service. No unnecessary data gathering. No tracking pixels beyond session analytics.

Staff Training

Every team member handling customer data completes privacy and security training annually. Violations result in immediate disciplinary action and potential legal referral.

Breach Protocol

If a security incident occurs, we notify affected users within 72 hours with details of what happened, what data was exposed and steps we've taken to prevent recurrence.

Policy Transparency

We update this policy when our practices change. Major updates are announced via email and in-app notification. You can review the full version history on our legal page.

How Our Privacy Stacks Up

Data RetentionWe keep your account data active for as long as your account exists, then archive it for 7 years per local law. Deleted accounts are purged after 30 days.
Payment SecurityDANA, OVO, GoPay and QRIS transactions are tokenized — we never see your full payment credentials. Each deposit is verified through the payment provider's own security layer.
Cookie PolicyWe use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No tracking cookies. You can disable non-essential cookies in your browser settings.
Third-Party SharingWe share data only with payment processors, fraud-detection services and legal authorities when required by law. No data brokers. No marketing partners. No affiliate networks.
User RightsYou can request a copy of your data, correct inaccuracies, delete your account or export your information in machine-readable format. Submit requests via email or account settings.
International TransferIf your data is processed outside Indonesia, we ensure it receives the same protection level as domestic storage. Transfers are encrypted and logged for audit purposes.
Policy ChangesMaterial changes to this policy are announced 30 days in advance. Continued use of your account after the effective date means you accept the updated terms.
QUICK SIGNAL

What This Policy Covers

01
Account Registration When you open an account, we collect your name, email, phone number and date of birth for identity verification. This information is encrypted and stored separately from your gaming activity.
02
Gaming Activity We log your game sessions, bet amounts and outcomes to calculate your account balance and detect fraud. This data is retained for 12 months then archived. You can download your history anytime.
03
Payment Records Deposits via DANA, OVO, GoPay and QRIS are recorded with transaction IDs and timestamps. We never store your payment method details — only the token provided by the payment processor.
04
Support Communications Chat logs, emails and support tickets are kept for 24 months to resolve disputes and improve our service. You can request deletion of specific conversations from your account dashboard.
05
Device & Location We record your device type, browser and approximate location (city level) to detect unauthorized access and prevent account takeover. This data is purged after 90 days of inactivity.
06
Marketing Preferences You control whether we send promotional emails, SMS and in-app notifications. Opt out anytime in your account settings. We never share your contact details with external marketers.

Privacy Policy Questions Answered

We archive your account data for 7 years to comply with local financial regulations and fraud prevention requirements. After 7 years, all personal information is permanently deleted. You can request early deletion for non-essential data within 30 days of account closure.

No. We never store your actual payment credentials. When you deposit, the payment provider issues a secure token that we use for future transactions. Your real payment details stay with DANA, OVO, GoPay or QRIS — we only see the token and transaction confirmation.

Yes. Go to Account Settings, select Privacy & Data, then choose Export My Data. We'll compile your account details, gaming history and support records into a downloadable file within 5 business days. The file is encrypted and sent to your registered email.

We notify all affected users within 72 hours with details of the breach, what data was exposed and steps we've taken to secure your account. We also offer free credit monitoring for 12 months and assist with any fraud claims related to the incident.

Absolutely not. We never sell, rent or share your personal information with third parties for marketing purposes. We only share data with payment processors, fraud-detection services and legal authorities when required by law in supported regions.

Visit your Account Settings and toggle off Email Promotions, SMS Offers and Push Notifications. You can customize each channel separately. We'll stop sending promotional content within 24 hours. Transactional emails (withdrawals, account alerts) will continue.

No. Your game sessions, bet history and account balance are completely private. We never publish player data, leaderboards or activity feeds. Only you and our support team can access your account information.